Pick up and Delivery Service
Choose to self pick up or sit back & relax. The product will be sent to your building
Self Pick up
1. You may choose the below time slot and location to collect the item.
2. Pick up time: 1-3pm / 4-7pm .
3. We are unable to change the pick up point on the same day.
4. The item will be reserved for next day pick up if you do not show up on the chosen pick up date.
1. Non-coverage area: Tung Chung, Outlying Island, Discovery Bay and Sunny Bay etc
2. Delivery Time: From 2:00pm to 7:30pm.
3. Delivery fee for Mother's Day, Valentine's Day, New Year and Xmas is $500 while it is $200 for normal days. FREE Delivery upon net purchase of $2,000 (Not applicable to discounted items)
4. The driver will contact you 15 - 30mins prior arrival. If the call is unanswered, the driver may go to the next delivery point.
5. If no one collect the goods, it will be returned to the store. Please collect it the next day on your own. If the next day is Monday, you will not be able to collect it as we will have no anyone in the store.
6. Delivery service is covered to the building you requested. Please collect it at G/F or entrance (the driver will contact you for the pick-up location)
7. Delivery Service and Product are non-refundable.
8. We may not be able to arrange the time you preferred. If you wish arrive on a specific time, please arrange the delivery service on your own.
9. To keep it in good condition and better environment, we provide you an ice-bag with ice-pack.
10. All goods sent will be in good condition. In case the goods is damaged, AtFoodFactory will not take the responsibility nor have any compensation.